Return & Refund Policy
Vedagna Info Solutions Private Limited
Registered Office:
Plat No 3-20-40, Main Road, Pattabipuram,
Guntur – 522002, Andhra Pradesh, India
1. Overview
At Vedagna Info Solutions Private Limited, we strive to deliver high-quality products and services. This policy outlines the terms for returns and refunds.
2. Returns Policy
Due to the nature of our business (including digital services and time-bound processing), returns are not applicable once the order is placed and processed.
We do not accept returns for:
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Digital products or services
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Services already initiated or completed
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Customized or user-specific deliverables
3. Refund Request Process
Customers may request a refund by sending an email to:
info@vispay.in
The request must include:
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Order details
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Reason for refund request
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Supporting proof/documents (if applicable)
All requests must be raised within 48 hours of the issue being identified.
4. Refund Eligibility
Refunds will be considered only under the following conditions:
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Failure to deliver the promised service
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Proven technical or operational error from our end
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Duplicate payment made by the customer
If approved, a 100% refund will be processed.
5. Non-Refundable Situations
Refunds will not be provided in the following cases:
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Change of mind after purchase
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Delays caused by government authorities or third-party service providers
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Incorrect or incomplete information provided by the customer
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Services already initiated, in progress, or completed
6. Review & Approval
All refund requests are subject to internal review and verification.
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Approval is not guaranteed
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Decisions will be made on a case-by-case basis
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The company’s decision shall be final and binding
7. Refund Timeline
If a refund is approved:
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The amount will be processed within 5–7 business days
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The refund will be credited to the original payment method
8. Contact Information
For any return or refund-related queries, please contact:
Vedagna Info Solutions Private Limited
Email: info@vispay.in
Phone: +91 8500338425
9. Policy Updates
We reserve the right to update or modify this policy at any time without prior notice.
Last Updated: 01-06-2026